Privacy Policy and Terms of Use

1.1   Privacy policy and Terms of Use

Welcome to the Expert for Expats' Privacy Policy and Terms of Use.

ExpertsforExpats.com, which is operated by Experts for Expats Ltd, (we/us) is the controller and responsible for your personal data (referred to throughout as ‘Experts for Expats’, ‘we’, ‘us’ or ‘our’ in this privacy policy).

We respect your privacy and are committed to protecting your personal data. This privacy policy sets out how we use and protect any information that you give us when you use this website or where you provide us with your personal data by any other means.

Experts for Expats is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy policy.

Experts for Expats may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24^th March 2021.

1.2   What we collect

We may collect the following information:

• Identity Data including your first and last name and your nationality;
• Contact Data including your telephone number, email address country of residence;
• Financial Data excluding any bank account or payment details;
• Transaction Data including details of the services that you used with our partners;
• Profile Data including your interests, preferences and any feedback given;
• Usage Data including information about how you use our website and services;
• Marketing Data including your preferences in receiving marketing or communications from us or our third parties; and

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

1.3   What we do with the information we gather

We will only use your personal data when the law allows us to and in accordance with this privacy policy. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform a contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Where we receive and collect personal data, such as from our forms, we store all records securely in an external CRM system called ZohoCRM. Only employees required to handle your data to provide our services have access to any information held within Zoho.

As part of the service which we provide we are required to introduce you to an appropriate third party organisation to enable them to conduct an initial consultation. As part of this we will provide such Identity, Contact and Profile Data as is necessary to enable the third party to best provide this consultation based on your needs.

We only pass information on to our network of advisers with your permission which is obtained at the point of submission.

We may also process your data in relation to:

• Internal record keeping.
• After three weeks of your initial request, we may send you a follow up email to ask for your feedback, the responses from which we only use to improve our products and services.
• We may periodically send promotional email about our services, events or other information which we think you may find interesting using the email address which you have provided - but only if you have opted in to receive such communications at the point of submission. You can opt out of receiving these at any time.
• To take advantage of our services you will be required to request a free introduction or advice. We and any third parties who host or maintain our service may need to collect information about you and your computer to enable you to do so. The information will be collected when you request a Service.
• We have no responsibility for how the adviser uses the data provided to them; however advisers are also subject to Data Protection regulations and are responsible for protecting and using your data according to those regulations.
• Should you have any questions or queries in regards to how a third party is handling your personal data you should refer to their privacy policy or contact them about this.

1.4   Disclosure of information to third parties

1.5   Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place appropriate and suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

1.6   Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. We will provide a copy of your personal data, free of charge and within 30 days of requests. Requests can be made in writing, by phone or by email.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We store personal details as long as is necessary to provide our service and review historical activities. If at any time you would like us to remove your details from our systems, please get in touch using the contact details below including the email address you originally submitted.

1.7   Contact Details

We have an appointed data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this policy, including exercising any of your legal rights, please use the contact details set out below:

Email Address: advice@expertsforexpats.com

Postal Address Experts for Expats, 55 Argus Lofts, Robert Street, Brighton

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.8   International Transfers

We do not transfer your personal data outside of the UK or EEA.

The exclusion to this would be where you are based outside of the UK or EEA or where you request for us to put you in contact with a third party who is based outside of the UK or EEA, in which case we may transfer your data outside of the UK or EEA. As part of the service which we are providing where we are requested to put you in contact with a third party outside of the UK or EEA we will be transferring such data to these third parties on your request and based on your consent for us to do so.

1.9   How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to monitor our site traffic. This provides us with anonymous information about how people use our website which enables us analyse data about web page traffic and improve our website in order to tailor it to visitors' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also use first-party cookies from Zoho to report visitor interactions on our website. These cookies allow us to identify our website visitors when they enter their details using the forms on the website, the reason we do this is to better understand your enquiry which enables us to choose the most suitable adviser from our network. We don't use this information in any other way.

You can change the settings in your browser to block cookies or to alert you when cookies are being sent to your devices.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and our services.

You can find more information below about the individual cookies which we use and the purposes for which we use them in the table below:

1.10  Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Any included links to third party websites is not an endorsement from us in regards to the linked website and we are unconnected to the people who run those websites.

1.11  Controlling your personal information

You may choose to restrict the collection or use of your personal information.

If you have previously submitted an enquiry or registered your contact information with us in relation to an event, you may opt to receive no further correspondence from us by writing to or emailing us at advice@expertsforexpats.com.

Other than for the introductory service requested, we will not sell or lease your personal information to parties outside of our adviser network. We will not use your personal information to send you information about third party activities or products unless you expressly request such a service.

If you believe that any information that we are holding about you is incorrect or incomplete, please email us as soon possible at advice@expertsforexpats.com. We will correct any information found to be incorrect within five working days.

1.12  Applicable law/place of jurisdiction

Access to and use of the Experts for Expats website as well as this important legal information is subject to the laws of England and Wales.

1.13  Terms of use and website disclaimers

ExpertsforExpats.com is operated by Experts for Expats Ltd (we/us) and all of the articles on the site are created on an 'as available' basis, and we provide no guarantees or warranties of any kind, whether express or implied, with respect to this Website or its contents.

You agree that you must not reproduce, duplicate, copy or re-sell any part of our site or the content found on our site nor will you use our name, logo or intellectual property for any purpose.

Specifically, we offer no representation or warranties about the accuracy, completeness, or suitability of any information for you published on ExpertsforExpats.com.  Any content which is found on our website is provided generally and will not specifically apply to you. The information available is intended for general information purposes only and sets out our understanding of any chosen subject matter at the time of first publication.

At no time is any content or article on ExpertsforExpats.com intended to constitute advice or guidance upon which you may rely and is not a substitute for professional, financial, legal or tax advice, whatever your personal circumstances.

Experts for Expats Ltd do not endorse or approve any of the advice provided by independent financial advisers, financial advisers, mortgage advisers, solicitors or accountants.  While we undertake a number of checks to ensure that information, qualifications and organisations can legally offer advice, it is your responsibility to satisfy yourself that the adviser you see is regulated for the business you are transacting.  Any decision to transact business with an adviser is made by you on the basis of your own enquiries.

We do not guarantee the accuracy, timeliness, completeness or fitness for purpose of any content or advice provided by a third party organisation. Most notably we will not be responsible to you, in any way (whether contractual or otherwise) for any losses which you suffer as a result of any advice or content which is given by a third party. Any course of action should be taken with the third party directly.

1.14  Advisers in our network and our exclusion of liability

Our primary goal is to introduce people to professional consultants and advisers who are qualified and able to provide advice and guidance on financial, tax, legal and other matters.

All professionals that we provide introductions to are independent of Experts for Expats and we offer no guarantees over the advice or guidance offered.

To the fullest extent permitted by law neither we, nor any of our directors, employees or other representatives, will be liable for any loss or damage arising out of or in connection with your use of ExpertsforExpats.com or reliance on any information available on ExpertsforExpats.com or any third party site linked to/from this Site.  This is a comprehensive exclusion of liability that applies to all damages of any kind, including but not limited to, direct, indirect, compensatory or consequential damages, any loss of profits, income or savings, loss of or damage to property, loss of or corruption of data, or any claims made by third parties.

Nothing in this policy which limits or aims to limit liability will be deemed to limited any liability which cannot legally be limited, including but not limited to, liability for:

• death or personal injury resulting from our negligence or that of our employees or agents;
• fraud or fraudulent misrepresentation; or
• any other matter which cannot be excluded or limited.